FAQ (Frequently Asked Questions)

1.

How can I activate my casino bonus?

Bonus activation requires wagering and deposit requirements. For more details, visit the Bonuses section.

2.

Why didn’t I receive my deposit bonus?

To claim the welcome bonus, make sure that:
You have created a new account and this is your first bonus claim.
Your deposit meets the minimum amount required for the bonus claim.
You have enabled casino bonuses in your account settings.
You are not linked to an account that has already claimed the welcome bonus.
You live in a country where you are legally allowed to participate in casino promotions.

3.

What is "wagering"?

Wagering refers to using the deposited amount in the game to earn a bonus or winnings. Wagering requirements are the conditions that must be met to claim the bonus.

4.

What bonuses are available at Bizzo Casino?

Bizzo Casino offers a variety of attractive bonus offers:
First deposit bonus: 100% welcome bonus up to €/$100 + 100 free spins on Dig Dig Digger and Mechanical Clover games.
Second deposit bonus: 50% bonus on the second deposit up to €300 + 50 free spins.
Monday free spins: Up to 100 free spins on Cash Elevator game.
Thursday reload bonus: 50% bonus up to €/$200 + 100 free spins on The Magic Cauldron - Enchanted Brew game.

5.

What is the difference between sticky and non-sticky bonuses?

Sticky bonus: Can only be used in the game, cannot be withdrawn.
Non-sticky bonus: Can be withdrawn along with the bonus or winnings.

6.

Is there a VIP program at Bizzo Casino?

Yes, Bizzo Casino offers an excellent VIP program for its most active players.

7.

How can I request my withdrawal?

Log in.
Go to the Wallet section.
Click the Withdrawal button.
Choose a withdrawal method (the same as the deposit).
Fill in the required fields.
Enter the withdrawal amount.
Confirm the request.

8.

Is verification required before withdrawal?

Yes, for security reasons, Bizzo Casino applies a KYC (Know Your Customer) verification process before processing withdrawals.

9.

What documents do I need to submit for verification?

We require government-issued identification documents (ID card or passport).

10.

How long does account verification take?

The verification usually takes up to 72 hours, but processing time may vary. Please be patient!

11.

What deposit and withdrawal methods are available at Bizzo Casino?

Bizzo Casino offers a variety of secure methods:
Credit and debit cards (Visa, Mastercard)
E-wallets (Neteller, Skrill)
Online payment services (ecoPayz, Perfect Money)
Cryptocurrencies (Bitcoin, Ethereum, Litecoin)
Bank transfers

12.